Apart from very thorough testing, we also guarantee long-term reliability with our excellent after-sales service.
98% of the technical issues will be solved by telematic assistance.
LABEL PHARMA system applies a high quality of electronic components, reducing the use of mechanical parts.
The assistance includes electronical, mechanical and software updates, and in general, our experts check and upgrade the whole plants over time.
The comprehensive LABEL warranty includes a 24-hour telephone helpdesk and an on-line service. This means that customers can always check that their system is working properly and can download all necessary software updates. It also means that assistance over the phone is always available and that service calls to pharmacies can be arranged within 4 hours.
For an even more comprehensive after-sales service, we offer you the choice of having your automated system examined twice a year for maintenance work so as to guarantee perfect performance at all times. All the types of work mentioned above can be carried out outside normal pharmacy opening hours or during pharmacy opening hours.
Do you need support and/or assistance?
Do not hesitate to contact us, we are at your disposal!